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Make Your Customers Feel Heard

AI-powered contact center analytics built for African enterprises. Analyze calls, WhatsApp, email & more, with real-time insights and local language accuracy.

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We are humanising customer support

 

Konversations is a human-centered AI platform that transforms messy customer support data into clear, actionable insights. We help businesses understand not just what their customers are saying, but also the emotions, needs, and patterns behind those conversations.

At our core, we believe that support is more than just tickets. We believe it’s human stories, challenges, and opportunities. By combining empathy with intelligence, Konversations gives teams the clarity to respond faster, act smarter, and build stronger relationships.

We stand at the intersection of people and data, where warmth meets precision, and where customer conversations become business advantage.

AI for Africa

AI built for African conversations

 

    • Multispeak technology – Seamlessly process conversations where customers switch between languages mid-call or message
    • Natural code-switching support – Handle French and Arabic, Swahili and English, Igbo and English, or any language combination naturally
    • Beyond translation – Understand cultural context, local business practices, and communication nuances that global AI solutions miss
    • Real African communication – Process how people actually speak, not how textbooks say they should
    • Built by Africa, for Africa – Created by Africans who understand the linguistic and cultural complexity of the continent
    • Complete language coverage – We speak your languages, all of them, at once, within the same conversation
The best business decision you don’t have to make

Turn customer conversations into actionable insights

Get real-time insights from every customer conversation, whether it’s a call, WhatsApp message, email, or social media interaction. Our AI analyzes sentiment, spots patterns, and uncovers what your customers really need, so you can make faster, smarter decisions. All without changing the tools you already use.

Plan with confidence, not guesswork

    • Real-time AI predictions for CSAT, NPS, and repeat contact probability
    • Track issue resolution rates, average handle times, and first-contact resolution
    • Spot bottlenecks before th ey impact your operations
    • Know exactly where to focus your team’s efforts
    • Scale strategically with data-driven insights

See the full picture of your customer operations

    • All conversations from WhatsApp, Instagram, Jira, and more in one place
    • Quality, Timeliness, Efficiency, Clarity, and Professionalism with visual radar charts
    • How complex issues impact your resolution success rates
    • Knowledge gaps before they become bigger problems
    • Automated learning paths customized to each agent’s needs
    • Real-time skill improvements across your entire team

Know exactly how each agent performs

    • Real-time view of conversations handled, Quality Scores, and KPIs
    • Track CSAT, First Contact Resolution (FCR), and score distribution
    • Spot top performers and recognize what makes them great
    • Identify agents who need support and their specific skill gaps
    • Invest coaching efforts exactly where they’ll have the most impact
    • Build a high-performance team with data-driven insights
All hands on deck

A collaborative workspace for all your people

Collaborate with full context, every time

  • Real-time sentiment analysis, priority levels, and AI-generated summaries
  • @mentions to tag teammates and conversation labels for tracking assignments
  • All customer interactions from WhatsApp, email, Instagram, and calls in one workspace
  • Full conversation history with sentiment scores and contact details
  • Seamless handoffs that keep customers from repeating themselves
  • Everyone stays aligned without digging through message history

All your channels, one unified inbox

    • WhatsApp, email, Instagram, Facebook Messenger, phone systems, and CRM
    • All customer messages and conversation history in a single view
    • Faster responses without switching between different tools
    • Consistent support with everyone accessing the same information
    • Zero missed inquiries—everything flows into one place
    • Complete visibility with nothing getting lost in the shuffle

Built to scale with teams of any size

    • Scale from 5 to 500+ agents without changing your setup
    • Create dedicated teams with shared inbox access
    • Role-based permissions control who can view, edit, or manage data
    • Supervisors get oversight to coach their teams
    • Managers get the full picture for strategic decisions
    • Secure, efficient collaboration without information leaks
All hands on deck

Empower your team with built-in learning & performance growth

Build a smarter support team with Konversations’ integrated learning platform. Our AI detects knowledge gaps from actual customer interactions and creates personalized learning paths for each agent including customized quizzes. Managers can upload training content, and track performance metrics, turning every conversation into a growth opportunity.

A dedicated learning hub for agent development

    • Dedicated learning module with all training materials in one place
    • Continuously expand their knowledge base with updated content
    • On-demand access to training whenever they need it
    • Handle customer inquiries with confidence and expertise
    • Build trust and loyalty through better-informed support
    • Stay ready for any customer question that comes their way

Knowledge gap detection & personalized learning paths

    • Analyzes real customer conversations to identify knowledge gaps
    • Detects gaps as they emerge in actual performance
    • Automatically creates personalized learning paths for each agent
    • Provides targeted training materials specific to their needs
    • Ensures every agent gets the exact support needed to improve
    • Continuously adapts based on ongoing performance data

Customized quizzes for every learning path

    • Custom AI-generated quizzes tailored to each agent’s learning path
    • Earn points for completing quizzes and assessments
    • Automatic tracking of scores and completion times
    • Leaderboard rankings that create friendly team competition
    • Motivate agents to master new concepts through achievement
    • Turn training from a chore into a challenge they want to win

Build and train your custom knowledge base

    • Upload SOPs, product guides, policy manuals, and company documents
    • Organize content into categories that match your business structure
    • AI automatically generates summaries and integrates content into learning paths
    • Track which documents agents use most
    • See learning gaps close in real-time
    • Your company’s expertise becomes your competitive training advantage

Track team performance from one dashboard

    • Conversations handled, FCR rates, average handle times, and CSAT scores
    • Individual quality scores for every agent
    • Week-over-week comparisons and trend analysis
    • Toggle between Performance Insights and Learning Insights
    • See both current performance and skill development
    • Make informed decisions backed by real data, not guesswork

Designed for power-ups

Use Konversations with other apps

HubSpot

Sync your conversations and grow your contacts

Chat apps

Bring messages into your unified inbox

3CX and Finesse

Make, receive and view agent-customer calls and chats in one view

Jira and Freshdesk

Sync support tickets and interactions into Konversations

…plus much, much more

Focus on the important stuff

Use Konversations with other apps

  • Forecast demand by analyzing historical data and conversation patterns
  • Automatically generate optimized schedules matching staffing to workload
  • View real-time adherence to see who’s on schedule
  • Track forecasting accuracy and create improvement reports
  • Drag and drop agents for manual schedule adjustments
  • Stay properly staffed without overpaying for idle time
  • Choose between automated AI scheduling or manual control

Everything you need, nothing you don’t

Contextual AI

Exceptionally understands complex customer queries for more human-like virtual agents and accurate assistance.

Massive scalability & global infrastructure

Built on Google Cloud, offering unmatched scalability, reliability, and global reach for large or fluctuating demands.

Real-time agent assist & Insights

Sophisticated real-time sentiment analysis, topic detection, and suggested responses empower agents effectively.

Ease of use and intuitive interface

Has a user-friendly interface, making it relatively easy for new agents to learn and use, which reduces training time.

Quick time-to-value

Enables rapid setup and immediate realization of benefits.

Powerful analytics & reporting

Provides deep, customizable insights into service performance, enabling data-driven decision-making and continuous improvement.

“In Africa’s diverse markets, true understanding is the foundation of growth. Konversations.ai is the only platform designed to decode the real complexities of African customer conversations, from language mixing to cultural nuance, and turn them into immediate, actionable insights. Companies that embrace this intelligence today will gain a decisive competitive edge in efficiency, customer satisfaction, and long-term business growth.”

Oscar Limoke

Founder, Konversations

Frequently Asked Questions

What is Konversations.ai?

Konversations.ai is an AI-powered conversation intelligence platform purpose-built for African markets. We analyze customer conversations across all channels in real-time to provide actionable insights, improve customer service, and drive business growth for mid-to-large African enterprises.

How does Konversations.ai understand the unique nuancing of African Communication?

Our unique differentiator is our proprietary Local Language Context Module, specifically designed to understand African communication nuances, including language mixing (e.g., Swahili-English, French-Arabic) and cultural contexts. Global solutions often fail to accurately interpret these complexities.

What communication channels does Konversations.ai integrate with?

We integrate seamlessly with a wide range of channels, including voice calls (via your existing PBX/call center), WhatsApp Business, email (Google Workspace, MS365), social media direct messages (Facebook Messenger, Instagram), CRM (HubSpot, Salesforce), and service desks (Jira, Zendesk).

Does Konversations.ai replace my existing phone systems or CRMs?

No, Konversations.ai is designed to integrate, not replace. Our API-first architecture connects securely with your current communication infrastructure and business systems (CRMs, service desks), allowing you to leverage your existing investments without disruption or migration.

What kind of insights can I expect from Konversations.ai?

You can expect real-time insights such as multi-lingual sentiment analysis, automatic topic and intent identification, agent performance scoring, predictive analytics (for churn risk, escalation likelihood), operational efficiency hotspots, and strategic insights like Voice of the Customer (VoC) feedback.

Is Konversations.ai suitable for my industry?

Konversations.ai delivers significant impact across high-volume, high-stakes industries in Africa, including Telecommunications, Banking & Financial Services, Retail, Healthcare, Utilities, Logistics, Insurance, BPO, Travel & Hospitality, and Media & Entertainment. We are built for enterprises with 50+ agents.

How does Konversations.ai ensure data security and compliance?

Our platform employs a robust, multi-tenant architecture with secure logical data isolation, ensuring each customer’s data is separate and protected. We leverage Google Cloud Platform (GCP) for encryption at rest and in transit, with strict IAM policies and PII detection/redaction, addressing critical data sovereignty concerns.

Can Konversations.ai help improve my customer service agent performance?

Absolutely. Our platform provides real-time agent coaching during live conversations, automatic quality assurance with 100% conversation analysis, and agent performance insights with specific coaching recommendations, all designed to elevate agent effectiveness and customer satisfaction.

What is "language mixing" and how does Konversations.ai handle it?

Language mixing, or code-switching, is the natural practice of blending multiple languages within a single conversation (e.g., Swahili and English). Konversations.ai’s proprietary AI engine is specifically trained on African datasets to accurately understand the context and meaning of these mixed-language interactions, a key differentiator.

How can I see Konversations.ai in action?

We’d love to show you! You can schedule a personalized demo with our team by visiting our Contact Us page or by clicking the “Schedule a Demo” button in the footer. We’ll tailor the demonstration to your specific business needs and industry.